Return Policy

Return Policy and Warranty for OEM Parts

Simple returns on unused parts, and a limited warranty on every order.

30-Day Returns

Last updated: October 17, 2026

You may return an eligible part within 30 days of delivery for a refund or exchange. To qualify, the part must be unused, uninstalled, in its original condition and packaging, and accompanied by proof of purchase.

Items We Cannot Accept as Returns

  • Electronic parts and control modules (ECUs, TCUs, body, airbag, ABS and similar modules) that have been installed, programmed, coded or had their seals or labels removed
  • Parts that are damaged, modified or missing components after delivery
  • Special-order parts we told you were non-returnable before purchase
  • Parts returned after 30 days

Electronic modules are often vehicle-specific. Please verify the OEM part number and your VIN before you order.

How to Start a Return

  1. Contact our parts team within 30 days of delivery with your order number and the reason for the return.
  2. We reply with a return authorization (RMA) and the return address.
  3. Pack the part securely and ship it with tracking. Returns sent without an RMA may be refused.

Return Shipping and Customs

You pay return shipping unless the return is due to our error (wrong or defective part) or damage in transit. Original shipping fees are non-refundable. For international returns, you are responsible for any export and import charges on the return shipment, and we recommend using a tracked service and declaring the parcel as a returned good.

Refunds

After we receive and inspect your return, we notify you of the result. Approved refunds go to your original payment method within 5 to 10 business days. Your bank or card issuer may take longer to post the credit. If the part is not in returnable condition we may refuse the refund or deduct a restocking fee for any loss in value.

Wrong, Defective or Damaged Parts

If you receive the wrong part, a defective part or a part damaged in transit, contact us within 7 days of delivery with photos. We will arrange a replacement or a full refund, including return shipping.

Limited Warranty

Parts are covered by a 90-day limited warranty from the delivery date against defects in the part itself. The warranty does not cover incorrect installation, misuse, accident, normal wear, modification, parts that were not programmed or coded correctly for your vehicle, or consequential costs such as labour, towing or diagnostic fees. Our liability under this warranty is limited to repair, replacement or refund of the part’s purchase price, at our choice.

Your Statutory Rights

Nothing in this policy limits any rights you have under consumer protection laws where you live, which cannot be excluded.